Welcome to Kyosho Store’s FAQ section! We’re here to help you with all aspects of your RC hobby needs, from product selection to shipping and returns. Below you’ll find answers to our most commonly asked questions.
About Kyosho Store
Who is Kyosho Store’s target customer?
We cater to RC enthusiasts of all levels, from beginners looking for trainer airplanes to advanced hobbyists building 3D aerobatic models or military replica boats. Our products support airplane, helicopter, and boat enthusiasts who value precision components and reliable performance.
What’s special about your store?
Kyosho Store combines a technical specialist’s knowledge with enthusiast-level service. We carefully curate our selection of high-performance RC components and ensure they’re packaged and shipped with the same care we’d want for our own RC projects.
Products
What types of RC products do you specialize in?
Our focus is on quality components for electric RC vehicles:
- Airplane and helicopter propulsion systems (propellers, EDF units, ESCs)
- Power components (batteries, chargers, BECs)
- Specialty aircraft (3D aerobatic, civil/commercial models)
- Scale boats (including Coast Guard and military replicas)
- Essential accessories (balance boards, motor mounts, charge leads)
How do I know if components are compatible?
All orders undergo our 3-Step Quality Check Process where our specialists verify compatibility between components like ESCs and motors. When in doubt, email our enthusiast team at [email protected] before ordering.
Ordering & Payments
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions and never store your full payment details on our servers.
Shipping & Delivery
Where do you ship to?
We offer global shipping to most countries, excluding some Asian and remote regions. Our warehouse is located in Portland, Oregon.
What are my shipping options?
We provide two reliable options:
- Standard Express Shipping ($12.95 flat rate via DHL/FedEx) – 10-15 days after dispatch with full tracking
- Free Standard Shipping (via EMS for orders over $50) – 15-25 days after dispatch
Are there any shipping restrictions?
Some lithium battery restrictions may apply to air shipments. Customs fees or import taxes are the responsibility of the recipient. Delivery estimates don’t include customs clearance time.
How is my order packaged?
We take special care with all RC components:
- Delicate items like propellers and aerobatic parts receive extra padding
- Each package is weighed and scanned before leaving our warehouse
- We use appropriate packaging for both small components and larger items
Returns & Exchanges
What’s your return policy?
We offer a 15-day return policy from the date of delivery. Items must be in original, unused condition with all packaging intact – especially important for precision components.
How do I initiate a return?
Contact our customer service team at [email protected] to start the process. Please note:
- Return shipping costs are the customer’s responsibility
- Original packaging is required, especially for helicopter parts and balance boards
- We recommend using a trackable shipping method for returns
Technical Support
Who can help me with technical questions?
Our enthusiast team is always happy to help! Email us at [email protected] with any questions about:
- Product specifications
- Component compatibility
- Setup recommendations
- Troubleshooting
Do you provide manuals or setup guides?
Most products include manufacturer documentation. For additional resources, check your product’s listing page or contact our support team for specific guidance.
Contact Information
Kyosho Store
2327 Mattson Street
Portland, US 97232
Email: [email protected]
Still have questions? Our RC enthusiast team is ready to assist you with your hobby needs!