At Kyosho Store, we’re committed to delivering your RC components with the same precision you expect from your aircraft propellers and EDF power systems. Whether you’re building a 3D aerobatic masterpiece or fine-tuning your commercial helicopter model, our shipping and returns policies are designed for hassle-free service.
Shipping Information
Order Processing Time
All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Methods & Delivery Times
- Standard Shipping ($12.95):
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after shipment
- Includes tracking and insurance
- Free Shipping (Orders over $50):
- Carrier: EMS
- Delivery time: 15-25 business days after shipment
- Includes basic tracking
Note: Delivery times are estimates and may vary depending on customs processing in your country. We ship worldwide except to certain Asian countries and remote regions.
Returns & Exchanges
We offer a 15-day return window from the date of delivery for most items. Our RC specialists are here to ensure your components meet your exacting standards.
Non-Returnable Items
For safety and performance reasons, we cannot accept returns on:
- Opened battery packs (LiPo, NiMH, etc.)
- Used propellers (2-blade or 3-blade)
- Custom-configured power systems
- EDF units with signs of operation
- Personalized or special-order items
Return Process
- Initiate Your Request
Email [email protected] within 15 days of delivery with:
- Your order number
- Product name (e.g., “3 Blade Airplane Propeller – 12×6”)
- Reason for return
- Photos if item is damaged
- Receive Authorization
Our RC specialists will respond within 48 hours with:
- Return authorization number (RMA#)
- Shipping instructions
- Special handling notes for RC components
- Ship Your Return
Package items securely (original packaging preferred for fragile components) and include:
- Completed return form
- Copy of your invoice
- RMA# clearly visible
Return Address:
Kyosho Store Returns
2327 Mattson Street
Portland, US 97232 - Processing
Allow 3-5 business days after we receive your return for inspection. We’ll email you with:
- Refund confirmation
- Exchange shipping notification
- Or explanation if return doesn’t meet criteria
Refund Timeline & Methods
Your refund will be processed within 3 business days of approval:
- Credit Cards: 5-10 business days to appear on your statement
- PayPal: 3-5 business days
Note: Original shipping fees are non-refundable unless the return is due to our error.
Exchange Policy
For incorrect items or genuine compatibility issues (like motor mounts not fitting your airframe):
- We’ll ship replacements immediately upon return receipt
- You’ll receive tracking within 24 hours of shipment
- Standard shipping times apply (10-15 days via DHL/FedEx)
Return Request Template
Copy and paste this template into your email to [email protected]:
Subject: Return Request - Order #[Your Order Number]
Dear Kyosho Store Team,
I would like to request a return/exchange for my recent purchase:
Order Number: [Insert]
Product Name: [e.g., "3 Blade Airplane Propeller - 12x6"]
Reason for Return: [e.g., "Incorrect size received"/"Compatibility issue"]
[For exchanges, specify desired replacement item]
I have reviewed the return policy and confirm:
- Item is in original condition
- All original packaging is included
- No signs of use on electrical components
Attached are:
[ ] Photos of damaged item (if applicable)
[ ] Copy of invoice
Please provide return instructions at your earliest convenience.
Best regards,
[Your Full Name]
[Your Contact Number]Need Help With RC Components?
Before returning, consider contacting our RC tech team at [email protected] for installation advice or compatibility checks – we’re hobbyists too!
Fly high, sail fast, and enjoy the RC lifestyle with confidence knowing Kyosho Store has your back.